Warranty
Jacob Zech Original® warrants its product against defects in materials and manufacturing for twenty-four months from the date of purchase stated on your original invoice. Find more details about the warranty in the section below.
What does the warranty cover and how long
Your watch has been made according to the strict quality standards of Jacob Zech Original® and with all the care of highly qualified watchmakers. The watch is covered by International Warranty against defects in manufacturing and materials. Please contact us and we will be able to provide warranty service as defined herein.
Jacob Zech Original® warrants its product against defects in materials and manufacturing for twenty-four (24) months from the date of purchase stated on your original invoice (the “Warranty Period”). If the product is returned during the Warranty Period, Jacob Zech Original® will repair or replace any defective watch or part free of charge within a reasonable time after the product is returned, subject to the exclusions mentioned hereunder and to the right to charge for shipping costs. Upon expiration of the Warranty Period, any repairs will be subject to a service charge.
What is not covered under the warranty
The Jacob Zech Original® International Warranty does not cover:
(a) defects and damages due to loss, theft, flood, earthquake or fire, or other causes beyond our control;
(b) defects and damages resulting from misuse or negligence, or an accident;
(c) defects and damages caused by improper use (knocks; dents; crushing to the case, crystal, bracelet or strap, etc.), alterations (functionality or capability), tampering, dismantling, modifications, or services and repairs completed by anyone other than an authorized Jacob Zech Original® service center.
(d) defects and damages due to normal wear and tear;
(e) watches where the serial number originally imprinted on the watch case is removed or not legible, or where any part of the original watch back or any original number has been removed, changed, altered, replaced, erased or defaced;
(f) lack of accuracy of the watch if within the limits of average industry tolerance;
(g) routine maintenance and cleaning.